Q: I just ordered my custom kilt. When should I expect to see it?
A: Our turnaround time is usually around 6-8 weeks unless we have confirmed a delivery date in advance.
There are times that, due to the volume of orders we have coming in, the wait time may increase to 10-12 weeks. We currently do not carry stock kilts and make each individual one to order.
If, perchance, you need the kilt for a specific date, please let us know and we will do everything we can to get it to you in time.
Q: Can I place a Rush Order?
The Classic Kilt can be rushed for an additional $100 fee and specialty kilts for an additional $200. Express mail is available upon request and will incur additional charges.
Q: Why do I have to take my measurements? Can't my pants size work?
A: Unfortunately, clothing sizes no longer reflect actual inches.
The sizing of the mass market clothing industry is not regulated and has recently become subject to vanity sizes. This means that your 38" pants size is probably closer to 42 actual inches. Because of this, and because we want your kilt to fit right the first time, we ask you to take your own measurements and to *not* rely on past clothing purchases.
If you have any questions on how to do this beyond what is explained on the order form, feel free to email us and we would be glad to help.
Q: My waist size is 45". Do you charge more for larger sizes or custom lengths?
A: The short answer is no.
In fact, because our business is built around fitting each kilt personally for a specific client, we have no reason to charge more for larger waist sizes or specific lengths.
Kilt options (ID pockets, sporran loops) are the only additional costs involved in your alt.kilt.
Q: What is Alt.Kilt's return/refund/cancellation policy?
A: Because each of our kilts are custom-made to your measurements, it would be nearly impossible to find another buyer with your exact measurements and fabric/option selections.
Thus, we cannot accept any returns or offer refunds.
Once fabric is ordered for you, we cannot cancel your order or refund your money. There is a one-week window of time between when you place your order and before we order in supplies and start the ball rolling.
If you added a Rush Fee to your order, that time frame is only a day or two. Please contact us immediately if you need to make changes on your order.
Q: What happens if my order doesn't fit?
A:If you have a problem with the fit or sizing of your kilt, please contact us within 30 days from receipt. We can only make changed to kilts in new, unworn and unwashed conditions.
If the kilt was not made to the measurements you provided, we will cover work needed in the resizing of your kilt. You will need to mail the kilt back to us and we will cover the cost to mail it back to you.
If your order was made to the measurements provided, it can be altered (made slightly smaller or slightly bigger). There is a $75 fee for this service which includes return shipping to you.
If the order was made to the measurements you provided and rework will require rebuilding the kilt from scratch, there is a $125 fee ($90 for Classics) which includes return shipping to you.
This covers new materials involved in constructing the base. We will reuse pockets and buttons from the original kilt if we can match dye lots. Tartan, wool and special order fabric will incur additional charges due to the higher-than-standard cost.
All exchanges must have prior approval. You are responsible for return shipping costs to us and new shipping costs to send the kilt back to you.
Also, any invoiced charges must paid before we start work on the kilt.
Q: Do you have an warranty policy?
A: We are proud of our craftsmanship and will be happy to warranty any manufacturing defects for 90 days from receipt.
This does not include normal wear and tear, laundry mishaps or industrial accidents.
If you have any problems or concerns, please email us to further discuss your situation.
Q: Speak of laundry, how should I care for my kilt?
A: Thanks for asking! The best way to wash your kilt is in the washing machine in cold water.
Some fabrics, such as the faux leather, will come with instructions which may include dry cleaning.
After the washing machine, hang it up or lay it flat to dry. If you tumble dry the kilt, you will have to iron the pleats to get them back to looking their best.
We do recommend ironing the pleats for the best look to your kilt.
Q: What is your international shipping policy?
A: We will do our best to meet deadlines for all of our customers. We are happy to guarantee a shipping date, but we cannot guarantee delivery dates outside of the United States due to variation in postal policy and customs delay periods.
Please take into account potential delivery delays when placing your order. If you would prefer to have us use a rush delivery service (such as Global Express) to deliver your package, you will be responsible for the additional shipping cost.
Customers are responsible for all import duties, taxes, VAT etc.
Q: How will my kilt be held on? Are there snaps or buttons at the waist?
A: Our kilts are made with a floating waistband, and no closure on the waist. This means they will require a belt, just like traditional kilts. This also allows our kilts to be slightly size-flexible.
If your waist gains or looses an inch, the kilt will still fit well because of this feature. If you would prefer to have a snap or button at the waist, please let us know.
Q: I just send you an email via your Contact Us form and haven't gotten a reply yet. When will I hear back from you?
A: We try really hard to answer all emails within a business day of receiving them.
We spend most of our time in the studio constructing all of our kilts and our workspace does not have WIFI so all of our computer time happens at odd hours.
If you haven't heard back from us in a timely manner, please resend your request and we will get right on it.
Sometimes email does get misplaced and we apologize for that but we always want to talk to our clients so please send us feedback, comments and questions.
If applicable, please include your order number in your email. Also, please check your spam folder. Sometimes email responses from us will go directly there. To avoid this from happening, add us to your contacts list.
Q: Are there any times of the year when delivery may be delayed?
A: Yes. We close for employee vacations usually the first week in July, and again the last week in December for the holidays.
Please note these dates as orders placed immediately before will be delayed by an additional week to ten days.
Q: I would like to pay on an installment plan. Is this an option?
A: We will take installments on the purchase of your kilt. 50% of your purchase price is required at the time of purchase, and the remainder must be received before your kilt will ship.
If you have a question not addressed here, please contact our Office Manager: firstname.lastname@example.org